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About Our Company

Driving Our Commitment To Excellence

ESKEN Business Solutions LTD is a leading Business Process Outsourcing (BPO) company specializing in call center services. With a focus on Customer Service, Telemarketing, and Debt Collection, we offer comprehensive solutions tailored to meet the diverse needs of our clients.

  • Trusted Experience
  • End-to-End Solutions
  • Certified Data Compliance
  • Customizable Service Models
  • Multichannel Capability
  • Client-Centric Culture

Our core values of Integrity, Innovation, Collaboration, and Versatility form the foundation of everything we do, driving our commitment to excellence in every aspect of our operations.

100K+

Customer Interactions

200K+

Calls Completed

95%

Resolution Rate

99%

Client Satisfaction
Our Mission

Unmatched Dedication to Your Business

At ESKEN Business Solutions LTD, our mission is to empower businesses with exceptional outsourced solutions that drive growth, efficiency, and customer satisfaction.

Through our unwavering commitment to integrity, innovation, collaboration, and versatility, we aim to be the trusted partner of choice for businesses seeking excellence in customer service and beyond.

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100%

Success Rate Across All Industries
Success Stories

Customer Reviews and Success Cases

"ESKEN’s contact center team has transformed how we interact with our clients. Their attention to detail and quick response times have earned us incredible feedback."

Annette Kariuki
4G Capital

"As a telecom provider, customer service is key. ESKEN has helped us reduce resolution times and boost satisfaction across multiple channels."

Kevin Otieno
My Credit

"We trust ESKEN with sensitive patient follow-ups and debt collection — they handle it with professionalism and compliance."

Cecile
Sun King

"The team at ESKEN consistently exceeds our expectations. Their innovative approach to telemarketing helped us increase conversions by 28%."

David Njoroge
Lipa Later
Trusted by Leading Brands
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