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About Our Company

Driving Our Commitment To Excellence

ESKEN Business Solutions LTD is a leading Business Process Outsourcing (BPO) company specializing in call center services. With a focus on Customer Service, Telemarketing, and Debt Collection, we offer comprehensive solutions tailored to meet the diverse needs of our clients.

  • Trusted Experience
  • End-to-End Solutions
  • Certified Data Compliance
  • Customizable Service Models
  • Multichannel Capability
  • Client-Centric Culture
Our Values

The Principles That Guide Us

Innovation

Continuously seeking new ways to improve processes and enhance service delivery, we embrace technology and creativity to stay ahead in a rapidly evolving industry.

Integrity

We uphold the highest ethical standards in all our interactions, fostering trust and transparency with our clients, employees, and stakeholders.

Collaboration

We believe in collaborating closely with our clients to understand their unique needs and deliver customized solutions that drive mutual success.

Versatility

Adaptable and flexible, we thrive in diverse environments, tailoring our services to meet the changing demands of our clients and the dynamic marketplace.

100K+

Customer Interactions

200K+

Calls Completed

95%

Resolution Rate

99%

Client Satisfaction
What We Offer

Specialized services

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Omni-Channel Contact Center Solutions

We connect your brand to customers across voice, chat, email, and social media — creating smooth, high-impact interactions that build loyalty and drive results...

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Customer Re - Engagement Services

At Esken, we know that every lost customer represents not just a missed opportunity, but untapped potential. Research shows that with a well executed re-engagement strategy...

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Virtual Assistant Services

Running a business means wearing too many hats. Esken’s Virtual Assistants step in to lighten the load, managing your inbox and schedules, streamlining workflows with smart automation....

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Back-Office Solutions

Esken delivers behind the scene excellence designed to improve efficiency, reduce operational overhead, and ensure full compliance with industry standards. Our services cover everything from data entry...

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Success Stories

Customer Reviews and Success Cases

"ESKEN’s contact center team has transformed how we interact with our clients. Their attention to detail and quick response times have earned us incredible feedback."

Annette Kariuki
4G Capital

"As a telecom provider, customer service is key. ESKEN has helped us reduce resolution times and boost satisfaction across multiple channels."

Kevin Otieno
My Credit

"We trust ESKEN with sensitive patient follow-ups and debt collection — they handle it with professionalism and compliance."

Cecile
Sun King

"The team at ESKEN consistently exceeds our expectations. Their innovative approach to telemarketing helped us increase conversions by 28%."

David Njoroge
Lipa Later
Trusted by Leading Brands
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